Beschreibung
We are looking for a proactive, detail-oriented and innovation-minded Intern Intern to join our Global e-Commerce team.
This role offers a unique opportunity to gain hands-on experience across multiple areas of digital business, including e-Commerce, Retail, IT, CRM, Customer Engagement, Performance Analytics, and Digital Innovation.
Working closely with the Senior Global Direct eCommerce Manager and collaborating with cross-functional teams, the intern will support both the execution of day-to-day business activities and the development of broader strategic initiatives. A key focus of the role will be analyzing customer behavior and digital performance to identify growth opportunities, optimize the customer journey, and contribute to improving conversion and retention. The intern will also explore emerging digital and AI trends, helping identify relevant opportunities to enhance the digital experience and drive business impact across markets.
How you will create a beautiful impact:
Direct E-Commerce Performance Analytics & Reporting: Monitor and analyze key performance indicators across global direct e-commerce platforms, including traffic, conversion rate by channel, customer journey, and funnel performance, identifying trends, growth opportunities, and areas for optimization.
eCRM Performance Analytics & Reporting: Monitor and analyze performance across key eCRM touchpoints, including newsletters, automated triggers, and loyalty initiatives, identifying opportunities to improve customer engagement, conversion, and retention.
Performance Tracking & Insights: Leverage and enhance existing analytics and performance-tracking tools, developing ad hoc reports and actionable insights to support business decisions and performance optimization.
Customer Journey & Conversion Optimization: Collaborate with the Senior Manager, lp.com, to test, implement, and monitor new services, functionalities, and customer experience enhancements, leveraging data to continuously improve the online journey and conversion.
UX & Roadmap Optimization : Use customer behavior and performance data to identify opportunities, recommend enhancements, and influence the prioritization of new UX features and optimization of existing functionalities.
Competitive Benchmarking & Best Practices: Conduct competitor benchmarking and monitor relevant market best practices to identify opportunities to elevate the digital customer experience and business performance.
AI & Digital Innovation : Stay at the forefront of emerging digital and AI trends, with a particular focus on LLM evolution, AI-driven customer experiences, and new digital capabilities, identifying relevant opportunities for practical application within the business.
Project Execution : Support the day-to-day implementation, testing, and execution of Digital Innovation initiatives, collaborating with internal and external stakeholders to ensure flawless execution.
What you need to become our next audacious talent:
• Degree in Marketing, Business Administration, Digital Marketing, E-Commerce, Communications, or a related field.
• Strong interest in e-Commerce and in the Online Business overall.
• Interest in skincare, beauty, or luxury industries is a plus.
• Strong attention to detail and organizational skills.
• Analytical mindset and willingness to work with data and performance metrics.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple tasks and priorities in a dynamic environment.
• Proactive attitude with a willingness to learn and take ownership.
• Flexible, adaptable, and comfortable working across both operational and strategic projects.
• Team player with strong collaboration skills.
What You'll Gain
• Be part of the digital transformation and acceleration of one of the world’s leading luxury skincare brands, contributing to initiatives that are shaping the future of its global digital business and customer experience.
• Exposure to the end-to-end management of a global e-Commerce business, from strategy and innovation to execution, performance analysis, and optimization.
• Hands-on experience across e-Commerce, Digital Innovation, gaining exposure to customer engagement, data-driven optimization, and emerging AI capabilities.
• Opportunity to contribute to high-profile product launches, commercial activations, and strategic digital initiatives across multiple markets.
• Experience working in a highly cross-functional and international environment, collaborating with global, regional, and local teams across Digital, Retail, Marketing, CRM, IT, and other key functions.
• A broad understanding of how digital, marketing, merchandising, customer engagement, technology, and commercial functions work together to enhance the customer experience and drive sustainable business growth.
